India to dominate global KPO mkt

India to dominate global KPO mkt


NEW DELHI: India, already known as the back office of the world, will account for two-third of the global Knowledge Process Offshoring (KPO) segment that could create up to 1.8 lakh new jobs here by 2011, a new study has said.

The worldwide KPO market is expected to grow to 16.7 billion dollar in revenues by 2010-2011 at an annual growth rate of 39 per cent. Of this, India would account for 11.2 billion dollars, according to the study by business research and analytics firm Evalueserve.

The industry would employ about 3.5 lakh professionals by March 2011 globally. This includes nearly 2.55 lakh in India, where only about 75,400 people are currently employed.

According to Evalueserve, the KPO industry in India had only 9,000 billable professionals in India, generating revenue of 260 million dollars during 2000-01. This number has grown to 75,400 by 2006-07 with 3.05 billion dollars in revenue at an annual growth rate of 51 per cent.

The anticipated success in KPO comes after the success of Business Process Outsourcing (BPO) in the country, which accounts for revenues of 15.8 billion dollar in 2006-07, a jump from just 7.7 billion dollar in 2003-04.

This huge growth in the global KPO space would be driven by the vast pool of educated and experienced professionals in countries like India, China, Russia, Poland, the Philippines, Hungary and many republics from the erstwhile Soviet Union, California-based Evalueserve's Chairman Alok Aggarwal said.

It is quite likely that companies -- both with their own captives and those using third-party vendors -- may use a "hub and spoke" model in which a provider in India may constitute the "centre" whereas other units in the world may provide appropriate "spokes", Aggarwal said.

Source: timesofindia

AsiaPac's 284m net surfers browsing statistcis

AsiaPac's 284m net surfers browsing stats revealed

The comScore World Metrix study reveals that in May there were nearly 284 million people age 15 or older who accessed the Internet from either a home or work computer in the 10 countries covered by the study - Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea and Taiwan.

According to comScore, this represents 10 percent of the Asian-Pacific population 15 years of age and older. "The average person in the Asia-Pacific region visited the Internet on 13.8 days in the month and spent 20.2 hours viewing 2,171 pages. This compares to the global averages of 17.1 usage days per month, 25.2 hours per month, and 2,519 pages per month, indicating that the Asia-Pacific region's PC-based Internet usage is somewhat lower than the rest of the world.

The comScore study compares activity across the 10 countries "with a consistent panel-based measurement ensuring harmonised cross country comparisons." ComScore says it uses "a massive, global cross-section of more than two million consumers who have given comScore permission to confidentially capture their browsing and transaction behaviour, including online and offline purchasing." comScore panellists also participate in survey research that "captures and integrates their attitudes and intentions."

Other findings from the study include:

- South Korea boasts the greatest rate of Internet usage, with 65 percent of its population using the Internet in May (home and work locations, age 15 or older), followed by Australia (62 percent), New Zealand (60 percent) and Hong Kong (59 percent). India has the lowest penetration at just three percent.

China has the largest online population with 91.5 million people age 15 or older accessing the Internet from either a home or a work computer in May 2007. However, this translates to a penetration of only nine percent of the country's population. Japan had 53.7 million users (49 percent penetration) and South Korea 26.3 million (65 percent penetration). Combined, these three countries account for 60 percent of the region's Internet population.

South Korea has the most active online population, using the Internet an average of 17.4 days per person in May, and dedicating 31.2 hours to viewing 4,546 pages during the month – twice as many pages as the regional average of 2,171 pages per user.

New Zealanders constitute the smallest online population in the region (1,949 million people) but are online 16.4 days per month, versus the regional average of 13.8 days.

Source: http://www.itwire.com.au/content/view/13389/53/